Yatharth is a design researcher with CIS. His interest areas include new media arts, creative technology and design education with anti-caste and critical perspectives. He is a designer and media artist by training from National Institute of Design, Ahmedabad.
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Conversations about service delivery apps are usually centred around how customers experience these apps, but rarely do these discussions explore and examine the conditions service providers work in. The study by The Centre for Internet & Society analyses one platform, Urban Company, in India for its treatment of domestic workers who register on the app to provide services on the company's…