Divyansha Sehgal is a technology researcher at The Centre for Internet and Society, India primarily studying platforms and their politics. She is a Young Leaders in Technology Policy fellow and an engineer by training.
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Conversations about service delivery apps are usually centred around how customers experience these apps, but rarely do these discussions explore and examine the conditions service providers work in. The study by The Centre for Internet & Society analyses one platform, Urban Company, in India for its treatment of domestic workers who register on the app to provide services on the company's…